Refund policy
At Kiengdom , we are committed to providing our customers with high-quality products and exceptional service. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and responsibilities when it comes to returns and refunds.
- Returns
1.1. Eligibility We accept returns for a refund or exchange within 30 days of the original purchase date. To be eligible for a return, the item must be in its original condition, unworn, and with all tags and labels attached. Items that have been washed, damaged, or altered in any way are not eligible for return.
1.2. How to Initiate a Return To initiate a return, please follow these steps: a. Contact our Customer Support team at
Kiengdomcocustomersupport@gmail.com to request a Return Merchandise Authorization (RMA) number.
b. Pack the item securely in its original packaging or a similar package to ensure the product is not damaged during transit.
c. Include the RMA number, a copy of your original invoice, and a brief explanation of the reason for the return.
d. Ship the package to the address provided with the RMA number.
1.3. Return Shipping Costs Customers are responsible for the cost of return shipping, unless the return is a result of our error or a defective product. In such cases, we will provide a prepaid return label.
- Refunds
2.1. Refund Process Once we receive your returned item and verify that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method within 3-5 business days. The time it takes for the refund to reflect in your account may vary depending on your bank or credit card company.
2.2. Non-Refundable Items The following items are non-refundable:
- Gift cards
- Final sale items
- Custom or personalized items
- Exchanges
If you wish to exchange an item, please follow the same return process as mentioned in section 1 and specify in your request that you would like to exchange the item. Once we receive the returned item and verify its eligibility, we will process the exchange. If the item you want is no longer available, we will issue a refund to the original payment method.
- Warranty
If you receive a defective or damaged item, please contact our Customer Support team immediately. We will assess the issue and provide further instructions, which may include a refund or replacement.
- Contact Us
If you have any questions or need assistance with our return and refund policy, please contact our Customer Support team at Kiengdomcocustomersupport@gmail.com
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Kiengdom reserves the right to update and modify this policy as necessary. Any changes will be communicated on our website. This policy does not affect your statutory rights.